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Hospital Accreditation and Patient Satisfaction: Testing the Relationship
Author(s):
Heuer AJ.
Journal:
J Healthc Qual. 2004 Jan-Feb;26(1):46-51.
Year:
2004
Setting:
Hospital
Accreditation:
Hospital (HAP)
Certification:
Not applicable
International:
No
Purpose:
To examine the relationship between two principal measures of institutional healthcare quality: accreditation scores and independently measured patient-satisfaction ratings.
Design:
Cross-Sectional Study
Methods:
This study looked at the relationship between overall and categorical Joint Commission survey scores and patient satisfaction data (from independent consulting firm). This study involved a retrospective review and comparison of summative and selected categorical hospital accreditation scores from The Joint Commission Healthcare Organizations and independently measured patient satisfaction ratings. A total of 41 acute care, 200-plus bed, not-for-profit hospitals in New Jersey and eastern Pennsylvania were included. Not clear what year(s) of accreditation data were used and when study was conducted.
Findings:
There were no significant correlations between summative accreditation and satisfaction data or categorical accreditation and satisfaction data. Some significant differences with specific comparisons included: moderate correlation between summative accreditation scores and satisfaction with room. Moderate correlation between overall patient satisfaction and Joint Commission patient/family education category.
Data Year(s):
Not Identified
Key Words:
healthcare organizations, hospitals, patient satisfaction
Impact:
Neutral
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